Administrative procedures that used to require multiple visits to various municipal departments can now be taken care of at Korca’s One-Stop Shop for citizen services. 

The One-Stop Shop, launched in March 2016 with the support of the USAID, operates from 13 different service points, at city hall, five different locations within the central city, and significantly, in each of Korça’s seven suburban and rural administrative units. 
As a new way of delivering local government services, Korca’s One-Stop Shop exemplifies responsiveness, convenience, transparency, and cost-effectiveness for both citizens and the municipal government. Here, the Municipality will offer 73 services from 11 different Municipal Departments, including Finance; Local Taxes and Tariffs; Social Protection; Law; Territorial Planning and Development; Contract Management; Human Resources; and Public Relations.

Some of the services include, issuing building permits, business licenses, and residence verifications. It can also accept service requests, citizen complaints, reports of illegal construction, and many other citizen inquiries and messages. Each service point operates from 8 a.m. to 4 p.m. during the weekdays.

A public website provides accurate information on required forms, and allows users to access some services online, as well as track the status of all of their requests by ID number. An internal operations manual for the OSS’s employees details the procedures and customer service standards for all 73 of the services provided.